Lowry Rustic Oak 4-6 Dining Table & 4 Dali Petrol Blue Velvet Fabric Chairs

Product Care

How to care for your glass furniture

Use a glass cleaner or soapy water for cleaning. Do not use anything abrasive as this may damage the surface of the product.

How to care for your melamine furniture
The melamine coated surfaces of furniture do not usually need a great deal of cleaning. These sealed surfaces are easily cared for. Clean off slightly dirty surfaces with a moistened cloth or sponge. Dirtier surfaces can be cleaned with a little water and gentle cleaning agent or soap solution.

How to care for your metal furniture
Dust with a clean, soft dry cloth. Frequent dusting will remove abrasive build up, which can damage the finish over time. For stubborn stains, use a soft damp cloth and then revert back to the soft dry cloth. Spray polishes and solvents should not be used as they dissolve the protecting lacquer and allow oxidation of the genuine base material.

How to care for your upholstered furniture
The upholstery should not be exposed for long periods to direct sunlight as this may cause fading and deterioration of the cover material. Protect from exposure to sources of heat such as radiators or open flames.
It is recommended to give the upholstery a frequent vacuuming or light brushing.
It is very important to rub very gently to avoid colour change. This proper cleaning will prevent build-up of dust, soil and oils which can be damaging to the leather. In the event of a spillage it is imperative to act quickly. Carefully soak up any excess liquid, ideally using the edge of a white paper towel, then dab gently with a fresh towel taking care to avoid soaking in or spreading the remaining liquid.

How to care for your wood furniture
Dust with a clean, dry lint free cloth. Frequent dusting will remove abrasive build up, which can damage the finish over time. Spray polishes are best avoided as they contain silicones which may spoil the furniture's surface when building up over time.
Make sure all surfaces are protected from heat and liquids by mats and coasters. Wipe up spills immediately and ensure that a mat or pad is placed under paper if you are writing.
Our furniture will endure most temperatures in the home but it is best to avoid placing furniture next to heat sources such as radiators or fires. Be particularly careful with solid wood as the lack of humidity caused by home heating can cause damage such as warping.

WARNING
Never drag furniture when moving it. Always lift it.
Periodically check all fixings to ensure none have come loose. Re-tighten when necessary.
Please take care when handling or moving the furniture as careless handling may cause damage or injury.
Furniture can be dangerous if incorrectly assembled. Assembly should be carried out by a competent person.
No liability will be accepted for damage or injury caused by incorrectly installed or assembled furniture.
It is recommended to seek assistance when moving a heavy object. Take care when lifting to avoid personal injury and (or) damage to the product.
It is recommended that before moving a heavy object to a new location it is completely dis-assembled to avoid personal injury or damage to the furniture. Please be careful to retain all fittings when doing this.

Delivery & Returns

Deliveries

Drop only to room of choice service (FREE) 

We offer a FREE 2 man delivery service to most UK mainland locations.

Where a postcode is exempt from this FREE service the delivery charge will be shown at the checkout prior to placing the order.

Charges are based on the product(s) ordered and the delivery postcode. Additional items added to your basket are charged at a reduce delivery fee, so you should always try and place your order complete in one basket.

All products displayed on the site are in stock and available for immediate delivery. Where multiple items have been ordered they will all be delivered at the same time. Deliveries normally take between 5 -7 working days. Some postcodes may take longer and the estimated delivery time for all postcodes is shown at the checkout prior to placing the order.

Delivery can only be made if there is clear access to the property for a 7.5t vehicle and the route within your property to the room of choice.

The items will be left in the room and will not be unpacked.

The courier does not offer an option for removal and disposal of your old furniture.

The courier will contact you to arrange delivery, you will initially be offered a suitable delivery date and then a 4 hour delivery window nearer to the time. Where a delivery date is accepted and the courier attempts to make delivery and you are either not available or the access to your property is not clear, a failed delivery charge will apply and a new delivery attempt will only take place once this charge has been paid, this includes postcodes that would normally benefit from the FREE service.

Delivery and installation service 

We also offer a subsidised 2 man delivery and installation service to most UK mainland locations. If the service is available you will see the option at the checkout prior to placing your order. Charges are based on the product(s) ordered and the delivery postcode. Additional items added to your basket are charged at a reduce delivery fee, so you should always try and place your order complete in one basket.

All products displayed on the site are in stock and available for immediate delivery. Where multiple items have been ordered they will all be delivered at the same time. Deliveries normally take between 5 -7 working days. Some postcodes may take longer and the estimated delivery time for all postcodes is shown at the checkout prior to placing the order.

Delivery can only be made if there is clear access to the property for a 7.5t vehicle and the route within your property to the room of installation.

The items will be unpacked and assembled where necessary and the packaging removed.

The courier does not offer an option for removal and disposal of your old furniture.

The courier will contact you to arrange delivery, you will initially be offered a suitable delivery date and then a 4 hour delivery window nearer to the time. Where a delivery date is accepted and the courier attempts to make delivery and you are either not available or the access to your property is not clear, a failed delivery charge will apply and a new delivery attempt will only take place once this charge has been paid. 

Please note the redelivery charge may be higher than your initial subsidised charge.

Returns and cancellations

We hope you will love your Home Origins purchase, but if you find it unsuitable or you’re not entirely satisfied, please see below for our returns policies.

Cancellation of order prior to delivery

You can cancel your order at any time prior to delivery with no charge. All you need to do is let us know via the website link within the order.

Once we have confirmed that we have received your cancellation pre delivery, you’ll receive a full refund to the original payment method used to pay for your order.

Return of delivered items

You can return your unused item(s) up to 14 days from the day you received your order, just notify us via the website link within your order.

Items can only be returned in their original unopened condition. We charge a collection fee dependent on the item(s) you are returning and your postcode. We will let you know the cost before arranging the return.

Once the items have arrived back in our warehouse and have been inspected you will receive a full refund to the original payment method used, less the cost of collection. Any items returned not in their original sealed packaging or with signs of damage or use will not be refunded.

Refunds made may not show in your account straightaway due to the clearing times required by banks to process the refunds. Typically this can take up to 7 working days, but varies depending on the bank.

Damaged items

Each of our items of furniture undergoes a comprehensive quality inspection before packing.  Furthermore, the internal packaging of each product is highly engineered and tested to ensure that our furniture moves seamlessly through the delivery process and arrives to you, our customer, without issue.

However, in the unlikely event that you do find fault with the furniture you have received, whether as a result of transit damage or manufacturing issue, we would ask that you fill out the necessary information on the website link within your order that will cover details such as your order number, date of manufacture label (affixed to the product) and photos of the product and detailed photos of the damage in question.  You are also able to e-mail this information, however this may delay the speed at which your request can be dealt with.

Once we have received all of the required information we can determine the best course of action.  In many instances where the issue is minor we can send out a skilled technician to resolve and make good to its original state.  For more serious issues or if a minor repair is not acceptable we will offer a full replacement of the faulty item to ensure that you are fully satisfied with your purchase.